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POLICY INDEX:
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a. Shipping
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b. Secure ordering
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c. Credit card payments
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d. Privacy policy
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e. Terms and conditions
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f. International orders
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g.
Web site terms
and conditions
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h. Returns and exchanges
a. SHIPPING
Shipping costs are available
online during the checkout process. They are calculated based on your shipping
address, the weight of the order, and the the size of the parcel.
Orders are shipped via
Australia Post, or Courier Australia.
Delivery times vary greatly depending on your location. Normal delivery would be
expected within one week.
No. Due to the increased
risk of fraud associated with order collections, we do not allow customers to
organise their own freight..
We do not offer COD, as we
are not willing to assume the risk of fraudulent orders associated with COD
shipping and delivery.
b. SECURE ORDERING
Complete Diesel Repairs is
dedicated to providing a secure online ordering environment for our customers.
We have utilised a Go Daddy
128-bit SSL certificate on our shopping cart, thereby offering the highest level
of encryption or security possible. This means you can rest assured that
communications between your browser and the web server are private and secure.
c.
CREDIT CARD PAYMENTS
All online credit card
payments are processed securely through the ANZ EPOS Online Merchant Facility
and the DirectOne payment gateway. This means that we never view or store the
details of your card, and your payment is made securely and directly with the
bank. This provides what we feel is the highest level of credit card security
possible for our customers.
d. PRIVACY POLICY
We Respect Your
Privacy.
Complete Diesel Repairs respects the privacy
of all our customers and business contacts, and is committed to safeguarding the
personal information which you provide us. Also, Complete Diesel Repairs is
subject to the requirements of the National Privacy Principles which are
contained in the Privacy Act 1988 (the Privacy Act).
Our
Privacy Policy outlines how
Complete Diesel Repairs will handle personal information about you. As we collect personal
information online through www.completedieselrepairs.com (our website), this
Privacy Policy outlines our approach to online privacy issues.
To the extent that
this Privacy Policy applies to online privacy issues, it is to be read as
forming part of the terms of use for our website. When you deal with
Complete Diesel Repairs , whether online or
otherwise, Complete Diesel Repairs takes its privacy obligations seriously.
We will use personal
information collected online to provide you with our products and services (eg
to process your online purchases), to contact you in the case of a shipping
delay or a change of product availability, and if you agree, for
Complete
Diesel Repairs marketing purposes. If you
have opted in to receive newsletters or special offers from Complete Diesel
Repairs you may receive these emails from time to time. You can change your
preference to receive Complete Diesel Repairs Special Offers or Newsletters with
Complete Diesel Repairs at any time.
Other matters
specific to
Complete Diesel Repairs handling of personal information online are set out below:
1.
Online collection of personal and non-personal information
We collect personal
information through our website. For example,
Complete Diesel
Repairs will collect personal information
online from customers when they register as a Complete Diesel Repairs member or
purchase through our website. Our website also collects other information - some
of this is personal information, and some is not. For each visitor to our
website, our server automatically recognises and stores the visitor's domain
name, but not their email address. In addition, our website uses cookies. Most
web browsers are set by default to accept cookies. However, if you do not wish
to receive any cookies you may set your browser to either prompt or refuse
cookies. Please note that rejecting cookies will disable your browser from
purchasing from our website. We also use cookies for tracking the statistics of
our website. This allows us to better understand our users and improve the
layout and functionality of our website. This tracking is conducted in such a
way to ensure the anonymity of visitors - in this context the cookie may
identify your computer - but it should not identify you.
2.
Secure Online Transactions
If you make a purchase through our website, we process your credit
card details securely over the Internet using a ANZ -accredited Internet payment security system. With the
combination of Complete Diesel Repairs Go Daddy SSL encryption at our website
and a secure browser at your end, we take all measures to ensure that your
credit card and anonymity are protected when you purchase online.
3.
Links to other websites
Sometimes our website contains links to third party websites, for your
convenience and information. When you access a non-Complete Diesel Repairs
website, please understand that Complete
Diesel Repairs is not responsible for the privacy practices of that site. We
suggest that you review the privacy policies of each site you visit.
Additional privacy
information and how to contact
Complete Diesel
Repairs
Complete Diesel Repairs may change its
Privacy Policy at any time. Complete Diesel Repairs will make available this
policy to anyone who requests it, whether at our office, or by use of our
website. For further information about privacy issues and the protection of
privacy visit the Australian Federal Privacy Commissioner's website at
www.privacy.gov.au. If you feel that Complete Diesel Repairs is not complying
with this Privacy Policy, or if you have other privacy concerns, please contact
us (using the following contact details):
by e-mail at
admincdr@bigpond.com
by facsimile on
(08) 92063010
by letter to
PO Box 2133 Clarkson, WA 6030
(Privacy Policy last
updated on
6 June 2008)
e. TERMS AND CONDITIONS
FOR
TERMS RELATING TO OUR MECHANICAL REPAIRS PLEASE SEE FAQ OR CLICK HERE
These are the Terms
& Conditions of Sale applicable to on-line purchases from
Complete Diesel
Repairs. These conditions should also
be read in conjunction with Complete Diesel Repairs General Website Terms and
Conditions of use.
These terms and the laws of
Western Australia, Australia, apply to all transactions for the purchase of products
("Products") from Complete Diesel Repairs through its web site at
www.completedieselrepairs.com and any associated web
page (the "Site"). These terms represent the complete Agreement between Complete
Diesel Repairs and the Buyer covering the sale of Products from this Site.
Except for terms implied by applicable legislation, Complete Diesel Repairs does
not offer or agree to any conditions, warranties, guarantees or representations
relating to the quality, description or performance characteristics of the
Products other than those set out in these terms. The Buyer's completion of the
Order form on this Site will constitute an offer to the Buyer to purchase
Products (the "Order"). All Orders are subject to acceptance by Complete Diesel
Repairs .
PRICES
The prices to be
paid by the Buyer for all Products will be
Complete Diesel
Repairs current selling price on the date of
receipt by Complete Diesel Repairs of the Order, less any applicable discounts
in effect at that time. All Orders will attract a delivery charge as set out on
the Checkout.
Complete Diesel Repairs will not be
responsible for errors in pricing that appear on the Site. Complete Diesel
Repairs will notify a Buyer in the event of a pricing error on the Site before
an Order is delivered. The Buyer will have the opportunity to cancel their Order
within a reasonable time.
Complete Diesel Repairs reserves the right
to change its prices from time to time without prior notice to the Buyer. All
prices in this website include Australian Goods and Services Tax (GST) at 10%.
The
GST payable by the Buyer will be shown on the invoice, which
Complete
Diesel Repairs will send to the Buyer.
Delivery charges to the nominated address will be advised to the Buyer on the
Checkout and Order confirmation pages of the Site.
STOCK AVAILABILITY
If a standard order
Product is "Unavailable to Ship" within
3 business days after Complete Diesel Repairs processes an
Order, Complete Diesel Repairs will contact the Buyer to discuss delivery times
or refund options.
ORDER DELIVERY AND
CANCELLATION
All Orders by
the Buyer under this Agreement must be placed via the forms provided on this
Site and must specify the information requested, including (but without
limitation):
(1) Quantity and
description of Products
(2) The full street address to which the Product is to be delivered
(3) Current billing address to which credit card statements are sent
should a credit card be used for payment.
The Buyer must
complete all information requested on the Order form before the Order is
processed by
Complete Diesel Repairs.
Complete Diesel Repairs will not accept
orders:
(1) If the Buyer does not offer to pay by one of the payment methods
listed in this website; or
(2) If the Buyer's credit card provider does not confirm the
payment.
Complete Diesel Repairs will send the Buyer
an e-mail acknowledging the Products ordered as soon as possible after the Buyer
places an Order. If Complete Diesel Repairs does not accept the Buyer's Order
for any reason, it will inform the Buyer by email in the same manner.
DELIVERY
Shipment of a
standard order Product will occur between 1-6 business days after acceptance of
an Order. A Buyer cannot arrange collection of Orders from
Complete Diesel
Repairs either in-person or via alternative
courier.
The Buyer
acknowledges that
Complete Diesel Repairs may, from time to time, be subject to production, delivery or
other unforeseen delays and that Complete Diesel Repairs may allocate
distribution of Products ordered among its customers at its sole discretion.
If Buyer's Order has
not been delivered within a reasonable time, the Buyer should contact
Complete Diesel Repairs at:
salescdr@bigpond.com.
If no one is
available at the delivery address to receive the Products,
Complete Diesel
Repairs delivery agent will leave an "unable
to deliver" card at the address and the Buyer should follow the directions on
that card to obtain delivery of the Products. Complete Diesel Repairs reserves
the right to make partial delivery of an Order.
PAYMENT
Payment for Products
purchased from
Complete Diesel Repairs via the Site can be made by VISA or MasterCard credit cards. We
also accept Australian money orders, Australian cheques, Direct Bank Deposit.)
We accept the following currencies: Australian dollars only.
Complete Diesel Repairs will verify the
credit card information submitted by the Buyer and will advise the Buyer that
the Order has been accepted. The Buyer agrees to submit to Complete Diesel
Repairs such information as may be reasonably requested by Complete Diesel
Repairs for the authorisation and verification of its credit card purchases.
Complete Diesel Repairs reserves the right
to exercise its lawful remedies if a dispute arises over payment through the
Buyer's credit card provider. In particular, but without limitation, if the
Buyer's credit card provider rejects a payment when due, Complete Diesel Repairs
at its discretion may delay or cancel delivery of Orders placed by the Buyer.
Complete Diesel Repairs may also offset and
deduct from any refund due to the Buyer all sums owed by the Buyer to Complete
Diesel Repairs . If the Buyer's account is placed in collection, Complete Diesel
Repairs will be entitled to claim all reasonable expenses for collection,
including legal fees incurred in connection therewith.
FOR
TERMS RELATING TO OUR MECHANICAL REPAIRS PLEASE SEE FAQ OR CLICK HERE
CANCELLING AN ORDER
If the Buyer wishes
to cancel an Order prior to shipment, the Buyer must contact
Complete
Diesel Repairs Customer Service immediately
on (08) 92060100 and or e-mail:
salescdr@bigpond.com. Complete Diesel Repairs will endeavour to accommodate
the Buyer's request, if the merchandise has not shipped.
If the Buyer's
entire order is cancelled prior to shipment
Complete Diesel
Repairs will apply a credit to the Buyer's
credit card and may also apply a cancellation fee.
If an Order has
already shipped
Complete Diesel Repairs normal returns and exchanges procedure will apply.
DEFECTIVE
ITEMS AND WARRANTIES
All parts are covered only by manufacturer’s warranties
and/or guarantees.
If an item arrives in not new condition as a result of a
manufacturer defect, or a defect occurs during the intended use of the product,
please contact us on
(08) 92060100
for further information.
Complete Diesel Repairs does not reimburse
for labour, incidental, or any other costs related to the installation of
products under any circumstance.
FREIGHT METHODS
Complete Diesel Repairs will
arrange delivery of all Products to the Customer using its nominated freight
carriers. A Buyer must not arrange its own courier to collect the Products from
Complete Diesel Repairs.
INCORRECT SUPPLY OF ORDER
If due to a
warehouse or other error on the part of
Complete Diesel
Repairs, the Buyer receives a Product which
does not conform to its Order, the Buyer must contact Complete Diesel Repairs
within 7 days of receipt of the Product and may purchase a replacement Product
from the Site, after returning the original Product to Complete Diesel Repairs,
provided that the returned Product is in new condition with its original
packaging unopened.
DAMAGED SHIPMENTS
All
packages should be completely inspected at the time of delivery. Damaged
packages should be refused. Please then call the freight company or Australia
Post (whoever is responsible for the package) and report the damage. After
contacting the carrier, please call
Complete Diesel
Repairs on (08) 92060100 for further
assistance with the damaged shipment, and to make arrangements for a
replacement.
f. INTERNATIONAL ORDERS
Complete Diesel Repairs accepts
international orders from anywhere in the world.
International orders may be
placed by phone, or by fax.
Shipping Rates
All
international orders are subject to additional shipping fees, and are not
eligible for free shipping offers. To find out the shipping costs, please phone
or email us with the exact items you wish to order, and the address to which
they will be shipped.
g. WEB SITE TERMS AND
CONDITIONS
Complete Diesel
Repairs All Rights Reserved. Please
refer to the legal notice below for terms of use. This web site is operated by
Complete Diesel Repairs. The web site address for Complete Diesel Repairs is
www.completedieselrepairs.com. The
mailing address for Complete Diesel Repairs is PO Box 2133 Clarkson, WA 6030,
Australia.
All users of this
web site agree that their access to and use of this web site are subject to the
terms and conditions set forth in this legal notice and all applicable laws, and
that such access is undertaken at the users own risk. These terms and conditions
are subject to change at any time without prior notice. Any such changes will be
reflected on the Legal notice page of the
Complete Diesel
Repairs site.
All content,
graphics, code and software used on or incorporated into this Web site, and the
arrangement or integration of all such content, graphics, code and software, are
subject to any copyrights held by or licensed to
Complete Diesel
Repairs, and all rights are specifically
reserved. Permission is granted to electronically copy and print hard copies of
pages from this web site solely for personal and non commercial purposes related
to the placement of an order or shopping at Complete Diesel Repairs Australia.
Any other use of this web site content and information contained in this web
site is strictly prohibited, unless prior written permission is first obtained
from Complete Diesel Repairs.
This Web site may
contain typographical errors or inaccuracies and may not be complete or current.
Complete Diesel Repairs therefore
reserves the right to correct any errors, inaccuracies or omissions (including
after an order has been submitted) and to change or update information at any
time without prior notice. Please note that such errors, inaccuracies or
omissions may relate to pricing and availability, and we reserve the right to
cancel or refuse to accept any order placed based on incorrect pricing or
availability information. We apologise for any inconvenience.
This web site, and
any information or content on this web site, are provided "as is," with all
faults. Complete Diesel Repairs makes no
representations or warranties of any kind, whether express or implied, with
respect to this web site or content or information available on or through this
Web site. Except as otherwise provided under applicable laws, Complete Diesel
Repairs nor its affiliates, employees, agents or contractors, shall be liable
for any damages whatsoever arising out of or related to the use of this web site
or any other web site linked to this Web site. This limitation of liability
applies to direct, indirect, consequential, special, and punitive or other
damages you or others may suffer, as well as damages for lost profits, business
interruption or the loss of data or information, even if Complete Diesel Repairs
is notified in advance of the potential for any such damages.
Complete Diesel Repairs does not make any
representations or warranties about any web site you may access through this Web
site. Any such web site is independent from Complete Diesel Repairs, and
Complete Diesel Repairs has no control over, or responsibility with respect to,
the information provided or activities undertaken by any such web site. A link
between Complete Diesel Repairs and another web site further does not mean that
Complete Diesel Repairs endorses that Web site.
Any
information, materials, suggestions, ideas or comments sent to
Complete
Diesel Repairs will be deemed
non-confidential. By submitting any such information, you are granting Complete
Diesel Repairs an irrevocable and unrestricted license to use, modify,
reproduce, transmit, display and distribute such materials, information,
suggestions, ideas or comments for any purpose whatsoever. However, we will not
use your name in connection with any such materials, information, suggestions,
and ideas or comments unless we first obtain your permission or otherwise are
required by law to do so.
h. RETURNS AND EXCHANGES
Satisfaction Guaranteed
If for any reason
you are not completely satisfied with your purchase, you may return the item to
Complete Diesel Repairs within 14
days of delivery*. The item must be in new condition, including all packaging,
parts, and paperwork. Orders returned in new ready-to-sell condition will
receive a full and prompt refund, excluding any shipping costs.
*
Complete
Diesel Repairs does not accept returns of
used items, special orders and these items are specifically exempted from this
policy.
** International orders may
only be exchanged if the item is defective. No others returns/exchanges will be
accepted.
Damaged Shipments
All packages should be completely inspected at the time of
delivery. Damaged packages should be refused. Please then call the freight
company or Australia Post (whoever is
responsible for the package) and report the damage. After contacting the
carrier, please call Complete Diesel Repairs on (08) 92060100 for further
assistance with the damaged shipment, and to make arrangements for a
replacement.
Defective Items and
Warranties
All parts are covered only by manufacturers warranties
and/or guarantees.
If an item arrives in not new condition as a result of a
manufacturer defect, or a defect occurs during the intended use of the product,
please contact us on
(08) 92060100
for further information.
Complete Diesel Repairs does not reimburse
for labour, incidental, or any other costs related to the installation of
products under any circumstance.
We have made every effort to
ensure that information in this catalogue is correct at the time of publication,
however any typographical errors, prices or specifications (subject to change
without notice), will be corrected without prior notice.
Return Shipping Costs
Complete Diesel Repairs covers
return shipping costs if the return is due to a manufacturing defect, or our
error. Items returned for reasons other than defect or Complete Diesel Repairs
error will not be covered for shipping costs. These returns include reasons such
as "I did not like the product" and "I ordered the incorrect product". |
