Frequently Asked Questions
Q. Where are we located? A. We are a mobile service, based near Warwick onthe corner of Reid Highway and Mitchell Freeway, Perth WA. Q. Do you charge travel and kilometre rates? A. We do not charge a call out fee for our 'normal hours' service, but charge a minimum of three hours after hours. We do not charge any kilometre rates. Our time starts from when we leave our base & return to our base. Q. Do you provide a breakdown service? A. Yes, we make our regular customers a priority for breakdown assistance. Q. Can you provide parts? A. Yes we are able to source a wide range of parts from Australia & world wide. Q. What type of oil do you use? A. We recommend and use Mobil oils. Q. Do you offer any warranties? A. Yes we offer a six month warranty on workmanship and full manufacturers warranty on all parts. Q. How can I contact Complete Diesel Repairs? A. Phone 0417 094218 for sales or 0428 580 002 for administration, Fax 08 63117461 or email by clicking here Q. What are your terms for mechanical repairs? A. Our payment terms for new customers are strictly COD. For existing customers we offer strictly (7) seven day payment terms after credit application is approved at our discretion.. For new customers seeking an account, first work is COD, then with credit card details provided to CDR & kept on file, with an application for credit and acceptance of terms form completed, at our discretion, we are happy to offer an account on strictly seven day terms. We exercise repairer's lien over all vehicles we repair, this includes any vehicles collected from our workshop prior to payment being received (IE on account or mobile work) In these instances we reserve the right to collect and hold the vehicle until the account is paid in full. During this time storage fees will apply. Storage fees apply 48 hours after you have been informed your vehicle is ready to be collected, or immediately upon us exercising repairers lien on your vehicle. The rate for storage is $10.00 per day, plus GST. We ask that you do not ask for credit outside of these terms, as our refusal may offend. If legal advice or legal action is required in order for Complete Diesel Repairs to obtain monies owed, all costs incurred will be at the customers expense. This action may result in your credit rating being adversely affected. By leaving your vehicle with us for repairs you agree to accept all of our terms as outlined above.POLICY INDEX:
a. Shipping
Shipping costs are available online during the checkout process. They are calculated based on your shipping address, the weight of the order, and the the size of the parcel.
Orders are shipped via Australia Post, or Courier Australia.
Delivery times vary greatly depending on your location. Normal delivery would be expected within one week.
No. Due to the increased risk of fraud associated with order collections, we do not allow customers to organise their own freight..
We do not offer COD, as we are not willing to assume the risk of fraudulent orders associated with COD shipping and delivery.
Complete Diesel Repairs is dedicated to providing a secure online ordering environment for our customers.
We have utilised a Go Daddy 128-bit SSL certificate on our shopping cart, thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and the web server are private and secure.
All online credit card payments are processed securely through the ANZ EPOS Online Merchant Facility and the DirectOne payment gateway. This means that we never view or store the details of your card, and your payment is made securely and directly with the bank. This provides what we feel is the highest level of credit card security possible for our customers.
We Respect Your Privacy.
Complete Diesel Repairs respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Complete Diesel Repairs is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).
Our Privacy Policy outlines how Complete Diesel Repairs will handle personal information about you. As we collect personal information online through www.completedieselrepairs.com (our website), this Privacy Policy outlines our approach to online privacy issues.
To the extent that this Privacy Policy applies to online privacy issues, it is to be read as forming part of the terms of use for our website. When you deal with Complete Diesel Repairs , whether online or otherwise, Complete Diesel Repairs takes its privacy obligations seriously.
We will use personal information collected online to provide you with our products and services (eg to process your online purchases), to contact you in the case of a shipping delay or a change of product availability, and if you agree, for Complete Diesel Repairs marketing purposes. If you have opted in to receive newsletters or special offers from Complete Diesel Repairs you may receive these emails from time to time. You can change your preference to receive Complete Diesel Repairs Special Offers or Newsletters with Complete Diesel Repairs at any time.
Other matters specific to Complete Diesel Repairs handling of personal information online are set out below:
1. Online collection of personal and non-personal information
We collect personal information through our website. For example, Complete Diesel Repairs will collect personal information online from customers when they register as a Complete Diesel Repairs member or purchase through our website. Our website also collects other information - some of this is personal information, and some is not. For each visitor to our website, our server automatically recognises and stores the visitor's domain name, but not their email address. In addition, our website uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Please note that rejecting cookies will disable your browser from purchasing from our website. We also use cookies for tracking the statistics of our website. This allows us to better understand our users and improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors - in this context the cookie may identify your computer - but it should not identify you.
2. Secure Online Transactions
If you make a purchase through our website, we process your credit card details securely over the Internet using a ANZ -accredited Internet payment security system. With the combination of Complete Diesel Repairs Go Daddy SSL encryption at our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
3. Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Complete Diesel Repairs website, please understand that Complete Diesel Repairs is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Additional privacy information and how to contact Complete Diesel Repairs
Complete Diesel Repairs may change its Privacy Policy at any time. Complete Diesel Repairs will make available this policy to anyone who requests it, whether at our office, or by use of our website. For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au. If you feel that Complete Diesel Repairs is not complying with this Privacy Policy, or if you have other privacy concerns, please contact us (using the following contact details):
by e-mail at admincdr@bigpond.com
by facsimile on (08) 92063010
by letter to PO Box 2133 Clarkson, WA 6030
(Privacy Policy last updated on 6 June 2008)
FOR TERMS RELATING TO OUR MECHANICAL REPAIRS PLEASE SEE FAQ OR CLICK HERE
These are the Terms & Conditions of Sale applicable to on-line purchases from Complete Diesel Repairs. These conditions should also be read in conjunction with Complete Diesel Repairs General Website Terms and Conditions of use.
These terms and the laws of Western Australia, Australia, apply to all transactions for the purchase of products ("Products") from Complete Diesel Repairs through its web site at www.completedieselrepairs.com and any associated web page (the "Site"). These terms represent the complete Agreement between Complete Diesel Repairs and the Buyer covering the sale of Products from this Site. Except for terms implied by applicable legislation, Complete Diesel Repairs does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms. The Buyer's completion of the Order form on this Site will constitute an offer to the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by Complete Diesel Repairs .
PRICES
The prices to be paid by the Buyer for all Products will be Complete Diesel Repairs current selling price on the date of receipt by Complete Diesel Repairs of the Order, less any applicable discounts in effect at that time. All Orders will attract a delivery charge as set out on the Checkout.
Complete Diesel Repairs will not be responsible for errors in pricing that appear on the Site. Complete Diesel Repairs will notify a Buyer in the event of a pricing error on the Site before an Order is delivered. The Buyer will have the opportunity to cancel their Order within a reasonable time.
Complete Diesel Repairs reserves the right to change its prices from time to time without prior notice to the Buyer. All prices in this website include Australian Goods and Services Tax (GST) at 10%.
The GST payable by the Buyer will be shown on the invoice, which Complete Diesel Repairs will send to the Buyer. Delivery charges to the nominated address will be advised to the Buyer on the Checkout and Order confirmation pages of the Site.
STOCK AVAILABILITY
If a standard order Product is "Unavailable to Ship" within 3 business days after Complete Diesel Repairs processes an Order, Complete Diesel Repairs will contact the Buyer to discuss delivery times or refund options.
ORDER DELIVERY AND CANCELLATION
All Orders by the Buyer under this Agreement must be placed via the forms provided on this Site and must specify the information requested, including (but without limitation):
(1) Quantity and description of Products
(2) The full street address to which the Product is to be delivered
(3) Current billing address to which credit card statements are sent should a credit card be used for payment.
The Buyer must complete all information requested on the Order form before the Order is processed by Complete Diesel Repairs.
Complete Diesel Repairs will not accept orders:
(1) If the Buyer does not offer to pay by one of the payment methods listed in this website; or
(2) If the Buyer's credit card provider does not confirm the payment.
Complete Diesel Repairs will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If Complete Diesel Repairs does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.
DELIVERY
Shipment of a standard order Product will occur between 1-6 business days after acceptance of an Order. A Buyer cannot arrange collection of Orders from Complete Diesel Repairs either in-person or via alternative courier.
The Buyer acknowledges that Complete Diesel Repairs may, from time to time, be subject to production, delivery or other unforeseen delays and that Complete Diesel Repairs may allocate distribution of Products ordered among its customers at its sole discretion.
If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact Complete Diesel Repairs at: salescdr@bigpond.com.
If no one is available at the delivery address to receive the Products, Complete Diesel Repairs delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. Complete Diesel Repairs reserves the right to make partial delivery of an Order.
PAYMENT
Payment for Products purchased from Complete Diesel Repairs via the Site can be made by VISA or MasterCard credit cards. We also accept Australian money orders, Australian cheques, Direct Bank Deposit.) We accept the following currencies: Australian dollars only.
Complete Diesel Repairs will verify the credit card information submitted by the Buyer and will advise the Buyer that the Order has been accepted. The Buyer agrees to submit to Complete Diesel Repairs such information as may be reasonably requested by Complete Diesel Repairs for the authorisation and verification of its credit card purchases.
Complete Diesel Repairs reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, Complete Diesel Repairs at its discretion may delay or cancel delivery of Orders placed by the Buyer.
Complete Diesel Repairs may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to Complete Diesel Repairs . If the Buyer's account is placed in collection, Complete Diesel Repairs will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.
FOR TERMS RELATING TO OUR MECHANICAL REPAIRS PLEASE SEE FAQ OR CLICK HERE
CANCELLING AN ORDER
If the Buyer wishes to cancel an Order prior to shipment, the Buyer must contact Complete Diesel Repairs Customer Service immediately on (08) 92060100 and or e-mail: salescdr@bigpond.com. Complete Diesel Repairs will endeavour to accommodate the Buyer's request, if the merchandise has not shipped.
If the Buyer's entire order is cancelled prior to shipment Complete Diesel Repairs will apply a credit to the Buyer's credit card and may also apply a cancellation fee.
If an Order has already shipped Complete Diesel Repairs normal returns and exchanges procedure will apply.
DEFECTIVE ITEMS AND WARRANTIES
All parts are covered only by manufacturer’s warranties and/or guarantees.
If an item arrives in not new condition as a result of a manufacturer defect, or a defect occurs during the intended use of the product, please contact us on (08) 92060100 for further information.
Complete Diesel Repairs does not reimburse for labour, incidental, or any other costs related to the installation of products under any circumstance.
FREIGHT METHODS
Complete Diesel Repairs will arrange delivery of all Products to the Customer using its nominated freight carriers. A Buyer must not arrange its own courier to collect the Products from Complete Diesel Repairs.
INCORRECT SUPPLY OF ORDER
If due to a warehouse or other error on the part of Complete Diesel Repairs, the Buyer receives a Product which does not conform to its Order, the Buyer must contact Complete Diesel Repairs within 7 days of receipt of the Product and may purchase a replacement Product from the Site, after returning the original Product to Complete Diesel Repairs, provided that the returned Product is in new condition with its original packaging unopened.
DAMAGED SHIPMENTS
All packages should be completely inspected at the time of delivery. Damaged packages should be refused. Please then call the freight company or Australia Post (whoever is responsible for the package) and report the damage. After contacting the carrier, please call Complete Diesel Repairs on (08) 92060100 for further assistance with the damaged shipment, and to make arrangements for a replacement.
f. INTERNATIONAL ORDERS
Complete Diesel Repairs accepts international orders from anywhere in the world.
International orders may be placed by phone, or by fax.
Shipping Rates
All international orders are subject to additional shipping fees, and are not eligible for free shipping offers. To find out the shipping costs, please phone or email us with the exact items you wish to order, and the address to which they will be shipped.
g. WEB SITE TERMS AND CONDITIONS
Complete Diesel Repairs All Rights Reserved. Please refer to the legal notice below for terms of use. This web site is operated by Complete Diesel Repairs. The web site address for Complete Diesel Repairs is www.completedieselrepairs.com. The mailing address for Complete Diesel Repairs is PO Box 2133 Clarkson, WA 6030, Australia.
All users of this web site agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that such access is undertaken at the users own risk. These terms and conditions are subject to change at any time without prior notice. Any such changes will be reflected on the Legal notice page of the Complete Diesel Repairs site.
All content, graphics, code and software used on or incorporated into this Web site, and the arrangement or integration of all such content, graphics, code and software, are subject to any copyrights held by or licensed to Complete Diesel Repairs, and all rights are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal and non commercial purposes related to the placement of an order or shopping at Complete Diesel Repairs Australia. Any other use of this web site content and information contained in this web site is strictly prohibited, unless prior written permission is first obtained from Complete Diesel Repairs.
This Web site may contain typographical errors or inaccuracies and may not be complete or current. Complete Diesel Repairs therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologise for any inconvenience.
This web site, and any information or content on this web site, are provided "as is," with all faults. Complete Diesel Repairs makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this Web site. Except as otherwise provided under applicable laws, Complete Diesel Repairs nor its affiliates, employees, agents or contractors, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this Web site. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Complete Diesel Repairs is notified in advance of the potential for any such damages.
Complete Diesel Repairs does not make any representations or warranties about any web site you may access through this Web site. Any such web site is independent from Complete Diesel Repairs, and Complete Diesel Repairs has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between Complete Diesel Repairs and another web site further does not mean that Complete Diesel Repairs endorses that Web site.
Any information, materials, suggestions, ideas or comments sent to Complete Diesel Repairs will be deemed non-confidential. By submitting any such information, you are granting Complete Diesel Repairs an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
Satisfaction Guaranteed
If for any reason you are not completely satisfied with your purchase, you may return the item to Complete Diesel Repairs within 14 days of delivery*. The item must be in new condition, including all packaging, parts, and paperwork. Orders returned in new ready-to-sell condition will receive a full and prompt refund, excluding any shipping costs.
* Complete Diesel Repairs does not accept returns of used items, special orders and these items are specifically exempted from this policy.
** International orders may only be exchanged if the item is defective. No others returns/exchanges will be accepted.
Damaged Shipments
All packages should be completely inspected at the time of delivery. Damaged packages should be refused. Please then call the freight company or Australia Post (whoever is responsible for the package) and report the damage. After contacting the carrier, please call Complete Diesel Repairs on (08) 92060100 for further assistance with the damaged shipment, and to make arrangements for a replacement.
Defective Items and Warranties
All parts are covered only by manufacturers warranties and/or guarantees.
If an item arrives in not new condition as a result of a manufacturer defect, or a defect occurs during the intended use of the product, please contact us on (08) 92060100 for further information.
Complete Diesel Repairs does not reimburse for labour, incidental, or any other costs related to the installation of products under any circumstance.
We have made every effort to ensure that information in this catalogue is correct at the time of publication, however any typographical errors, prices or specifications (subject to change without notice), will be corrected without prior notice.
Return Shipping Costs
Complete Diesel Repairs covers return shipping costs if the return is due to a manufacturing defect, or our error. Items returned for reasons other than defect or Complete Diesel Repairs error will not be covered for shipping costs. These returns include reasons such as "I did not like the product" and "I ordered the incorrect product".
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